INBOUND SERVICES

Inbound Telemarketing Call Center Services

MSL TeleServices provides inbound call center services for both the Business to Business and Business to Consumer markets. MSL provides our clients a fully staffed, bi-lingual, live operator, inbound telemarketing call center, 24 hours per day, 365 days per year.

SERVICES PROVIDED INCLUDE:

    • Customer Care
    • Order Processing and Fulfillment
    • Customer Acquisition
    • Catalog Sales & Literature Fulfillment
    • Corporate Reception and Messaging
    • Event Registration
    • Surveys
    • Technical Support
    • Debt Collection

By using MSL, you are assured of secure and reliable collection of payment information - with credit card verification on all transactions. In addition, MSL’s highly trained operators have an average of 8 years experience and are trained in the art of both the up-sell and the cross-sell to ensure maximum revenues per call incident.

Other services offered include complete script generation from answer phrase to exit close and customized report generation - generally in a text-delimited format. MSL can also collect call sourcing information for the benefit of your marketing department.

REPORTING

You need immediate and on-going statistics on all of your projects. We understand that need. Our clients at any time can request and receive their current report. All calls are batched and processed each business day. That information can be sent via fax, e-mail, modem, or FTP. We can customize an ASCII file to facilitate an interface to your inventory fulfillment software, eliminating the need to re-key the order information. All credit card information is encrypted.

Toll-free numbers provided free of charge at your request.

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